Refund policy

Return & Refund Policy

Welcome to Abiaura. We are committed to providing high-quality products and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

Our Commitment

At Abiaura, every product undergoes quality inspection before it is packaged and shipped. We strive to deliver products in perfect condition. However, if you receive a defective or damaged item, we are here to assist you.

Eligibility for Returns & Refunds

Returns and refunds are accepted only when the product received is defective, damaged, faulty, or significantly different from the item ordered due to an error on our part.

To qualify for a return or refund:

The issue must be reported within 3 days of receiving the order.
The product must remain unused and in its original condition whenever possible.
The original packaging, tags, accessories, and any included materials should be retained.
Customers must provide clear photos or videos showing the defect or damage.
Proof of purchase, such as an order confirmation or receipt, may be required.

Non-Returnable & Non-Refundable Cases

For hygiene, operational, and quality assurance reasons, Abiaura does not accept returns or provide refunds in the following situations:

Change of mind after purchase.
Customer no longer wants the product.
Incorrect size, color, or variant selected by the customer.
Damage caused by misuse, negligence, improper storage, or unauthorized modifications.
Normal wear and tear.
Minor variations in color or appearance due to screen settings or photography.
Products returned without prior approval from our support team.
Requests submitted after the allowed reporting period.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us immediately. To help us resolve your claim quickly, include:

Your order number.
A description of the issue.
Clear photographs or video evidence of the product and packaging.
Any relevant shipping information.

Our team will review your request and may ask for additional information if necessary.

Return Approval Process

Contact our customer support team within the required timeframe.
Submit all requested evidence regarding the defect or damage.
Our team will review the claim and determine eligibility.
If approved, return instructions will be provided.
Upon receiving and inspecting the returned item, we will process the appropriate resolution.

Refund Policy

Once a return request is approved and the product has been inspected, a refund may be issued.

Refunds will be processed through the original payment method whenever possible. Depending on your financial institution or payment provider, the refund may take 5–10 business days or longer to appear in your account.

Shipping charges, taxes, and fees may not be refundable unless the return is the result of our error or a confirmed product defect.

Replacement Policy

In certain cases, Abiaura may offer a replacement product instead of a refund. The decision between a replacement and a refund will depend on product availability and the nature of the issue.

Fraud Prevention

Abiaura reserves the right to refuse any return, refund, or replacement request that appears fraudulent, abusive, or inconsistent with this policy. Claims must be supported by sufficient evidence for verification.

Policy Changes

We reserve the right to update, modify, or replace this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date.